1. What is Serial # & ActiveSync ID. Where can I locate them ?
Serial # is the 19 digits # that you can find on the Registration screen & ActiveSync ID
is the Sync ID of your Mobile Device.

2. I have reinstalled the application after a Hard/Clean Reset & the
unlock key does not work now. How can I get a new unlock key ?
You need to email the New ActiveSync ID & the Serial # on support@3grtech.com.

3. I have purchased a product but have not recieved a Unlock key?
Please give 2 working days for your key to be generated. In case its more than 2 days,
please contact us on support@3grtech.com with the Purchase order details & Date,
ActiveSync ID & Serial #. Due to Spam filter many emails are directed to the Bulkmail folder.
We request you to check the Bulkmail Folder for the email sent to you with the unlock key.

4. I have a Unlock key. Where do I enter it to Register the program ?
The User Guide attached with the program contains the Registrations Steps. If you do have the user guide, please visit the product page on this website & click on the 'Manuals' link.

5. I get a 'Invalid Key' message when I try to enter the key. What do I do ?
There could be multiple reasons for the key not working .